Frequently Asked Questions
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Currently showing 1 to 20 of 25 Frequently Asked Questions
Making a Booking
Q. When does my holiday need to be paid?
A. Your holiday needs to be paid 56 days (8 weeks) before date of arrival.
Q. Group Bookings/Parties?
A. If you want to book a holiday with all of the family together or with a large group of friends, please call our Contact Centre. They will be able to help you to book adjacent or adjoining accommodation at the same location.
Q. Why is there an occupancy supplement?
A. There is an occupancy supplement for maximum occupancy in apartments E.g. if there are 6 people in an apartment that sleeps max 6 people There is also an occupancy supplement at our Pakefield park This is the difference in price between our Classic and Cl.
Q. How can I pay for my holiday?
A. We accept Solo, Visa, MasterCard, Euro card, Delta, Euro card for payment on–line Payments can also be taken over the phone when calling our contact centre We also accept payment via Paypoint, cheque and bank transfer.
Q. Is there an extra cost for my baby and if so how much?
A. Children under 2 free, however if you do require a cot for your apartment we charge £10 for hire Please note bed linen is not provided.
Q. How much deposit do I have to pay to secure my booking?
A. A deposit of £50 per apartment (£60 when booking Pakefield) .
Q. Will I receive confirmation in the post?
A. If you have not opted in to receive your confirmation via email, you will receive all correspondence through the post Final confirmation of your booking is usually sent out 10–14 days before your holiday is due to commence.
Q. Can I add a request or amend my booking?
A. Yes, this can be done by calling our Contact Centre..
Q. How do I use a promotional code?
A. Promotional codes can be inputted directly when making a booking online You will find this on the right hand side of the page Alternatively if you choose to book through our contact centre please quote your promotional code at the start.
Q. Can I book for a 1 night stay?
A. One night stays can be booked If they are not available online please contact our booking centre for more information.
Q. Can I book for a long stay? i.e. 28days?
A. Please contact our booking centre for more information.
Q. Can I add extra nights onto my holiday?
A. Subject to availability additional nights can be added on to an existing booking Please contact our booking centre for more details.
Q. How do I change or amend a Booking?
A. Please call the Contact Centre on 0844 576 5943. They are open Monday to Sundays. We hope to offer this facility on–line soon. Calls are charged at 7p per minute + your chosen phone company access charge.
Q. What payment cards do you accept?
A. We accept Solo, Visa, MasterCard, Euro card, Delta, Euro card for payment on–line.
Q. Can I check my on–line booking?
A. If you agreed to provide your email address at time of booking then you will be sent a booking confirmation email This email will provide you with a link to check your booking on–line If you do need to check your booking details you can contact an a.
Q. What is the minimum age for booking a holiday?
A. There must be an adult (see our terms & conditions page) aged 18 years plus, all bookings are at our discretion and we reserve the right to refuse parties.
Q. What are your holiday prices?
A. Unless stated otherwise, our prices are per apartment Self Catering and per person Half Board The holiday package will include/exclude different activities depending on the time of year it is taken Please see Special Offers and Activities pages for more i.
Q. Do you charge for card payments?
A. We charge £2 per transaction on top of any payment made via credit card, debit card fees are 50p per transaction.
Q. Can I get a refund if I change my mind?
A. The deposit you pay is non–refundable and if it is less than 56 days until your holiday then the whole balance will be non–refundable. Some media offers are payable in full and non–refundable from time of booking, please see terms and co.
Q. Do you sell insurance?
A. As of 2015 we no longer offer a travel insurance policy to guests staying on park. However many external vendors offer this service for a small fee.
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