Frequently Asked Questions
Do you have a question for us? Why not see if we have the answer for you, browse through the categories below to find all the answers that you are looking for.
Currently showing 41 to 60 of 96 Frequently Asked Questions
Q. Can my carer come on holiday for free with me?
A. We currently offer no concessions for carers.
Q. If we pay by Paypoint what details do you require?
A. There are 2 ways to pay by Paypoint, the first is to buy a Pontins E–money voucher, call us and make a booking we will then give you a reference number which once you have purchased the voucher you can quote back to us. Once you have bought the vouc.
Q. Can I pay by cheque?
A. Yes you can but we would request you send the cheque a minimum of 14 days before your balance is due but we would prefer your deposit payment by card or e–money voucher first.
Q. How do we contact you by phone – email?
A. At the bottom of the page is a contact link which has our contact details.
Q. Do you have accommodation for disabled people?
A. We have disabled friendly accommodation with ramp access at all our Holiday Parks subject to availability Please let us know at the time of booking you require this.
Q. Is your accommodation Wheelchair friendly?
A. Our Wheelchair friendly accommodation has ramp access, wider doors, wheel in showers with a Sani–seat Everything within the apartment is at a lower level Subject to availability please let us know at the time of booking you require this.
Q. Do you have a Disability helpline?
A. Our disability helpline is a recorded service where we ask you to leave your name and phone number and we’ll get back to you The service is operated Mon–Fri 9:00am–5:30pm not on Bank Holidays Call: 0845 458 8584. Calls are charged at.
Q. Do you offer discounts for disabled guests?
A. We currently do not offer concessions for disabled guests but if you are a blue badge holder we will not charge for ground floor accommodation. We also have adapted accommodation that can cater for all abilities.
Q. What time is the entertainment on until?
A. See Park.
Q. What entertainment is on at the park this week?
A. A list of our entertainment planner is available on park or by calling our contact centre.
Q. When do your parks open?
A. See parks for opening dates or call our contact centre.
Q. What Cabaret or Entertainments do you have on?
A. Please refer to the Entertainments page We try to keep this as up to date as possible throughout the year.
Q. What are Bluecoats?
A. Bluecoats are Pontins entertainers They are the ambassadors of the Company whose job it is to ensure the guests have a great holiday They run all the activities, perform in shows, assist with the cabaret acts and socialise with the guests They’re th.
Q. Where can you get the Crocodile Song from?
A. Subject to stock, the Crocodile Song and other songs are available from the on–centre shop.
Q. Where have the Special Events – Themed Breaks gone?
A. Themed breaks can be found – Here.
Q. What is included in the cost of my holiday?
A. Entertainment passes are including in the cost of your holiday (with the exception of media/newspaper promotions).
Q. What are the ages for children Half Board?
A. Half board prices are as follows Adults (14 and upwards) Children (2–13) Under 2’s free.
Q. Do I have to pay for any of the facilities and are they open all year round?
A. Adventure Activities including Go Karting, Climbing wall etc., are all chargeable Please contact the park for more details of all activities We do offer up to 70 free activates – http:.
Q. If I forget my hairdryer will I be able to hire one?
A. Yes, don’t worry we have Hire–Time where you can hire everything from towels, hairdryers, irons, family cycles, microwaves, fridges, highchairs, wheelchairs etc. The list is endless.
Q. Are there heated swimming pools?
A. Each Holiday Park has an indoor heated swimming pool, see the Activities page for more information on these The pool is included in the holiday price, there is no extra charge for using it.
If we could not answer your question or you have one to add to this page to help others then why not fill out a question form