Frequently Asked Questions

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Currently showing 81 to 96 of 96 Frequently Asked Questions

Q. How many steps are there to the 1st floor?
A. There are approx. 13 steps to the 1st floor apartments.

Q. Are there any childcare/babysitting facilities on park?
A. Following changes in legislation we are unable to take parental responsibility for children, so therefore we are unable to provide a babysitting service.

Q. Can my friends visit me whilst I’m on park?
A. Day passes are available at a small extra charge for anyone wishing to visit you during your holiday Please ask at Reception for full details.

Q. Where can I purchase electric cards?
A. Electricity cards can be purchased at the main reception, shop and security gate on park.

Q. Is there a cash machine on park?
A. Contact Park for details.

Q. How do I track down lost property?
A. See Park.

Q. Can we park near our accommodation?
A. You may park your car in the designated parking areas as close as possible to your allocated apartment; you will be able to load/unload outside your apartment, however if you are a blue badge holder we do have disabled parking bays.

Q. Can you get day visitor passes?
A. Day passes are available at a small extra charge for anyone wishing to visit you during your holiday Please ask at Reception for full details.

Q. When are you open?
A. The price grids are the best guide to family holiday dates that we are open for, in addition we have many special events and themed breaks throughout the year, these are listed on the What–s On pages of each centres website.

Q. How do I get to…?
A. Each Holiday Park webpage has – how to find us – with maps and route planning All you need to know is your starting address or postcode, it will work out routes for you.

Q. My Nearest Pontins?
A. We have 5 seaside locations in the UK On the Park page there is a map to help you locate your nearest Pontins Holiday Park.

Q. What documents do I need with me when I check–in?
A. You need to bring your balance paid voucher and a proof of identification i.e. driving license, passport, bank card or utility bill.

Q. Can I arrive before my check–in time?
A. You are welcome on the park from midday on your check–in day and on check–out you are welcome to stay until 5pm.

Q. Can I have medical equipment delivered to the park?
A. We do allow the delivery of medical equipment such as oxygen but this needs to be prearranged with the park.

Q. How can I find out about jobs and vacancies at Pontins?
A. At the bottom of the page there is a link to our recruitment section.

Note!
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