Got a Question?Call our Friendly Holiday Advisors on 0844 576 5943 to speak to one of our advisors.
Monday to Friday 08:30 – 18:00, Saturday and Sunday 09:00 – 17:00.
Our Contact Centre is based in the UK and our Advisors are very knowledgeable about the Holiday Parks and will make sure that they find the right Holiday for you. Please note our Contact Centre is closed Christmas Day, and operates restricted hours of 10:00 – 16:00 on Boxing Day & New years Day.
Correspondence AddressBritannia Jinky Jersey LTD T/A Pontins,
Southport Holiday ParkPontins Southport Holiday Park,
Tel No: 08445 765 977
Prestatyn Sands Holiday ParkPontins Prestatyn Sands Holiday Park,
Tel No: 08445 765 976
Brean Sands Holiday ParkPontins Brean Sands Holiday Park,
Burnham on Sea,
Tel No: 08445 765 972
Camber Sands Holiday ParkPontins Camber Sands Holiday Park,
New Lydd Road,
Tel No: 08445 765 973
Pakefield Holiday ParkPontins Pakefield Holiday Park,
Tel No: 08445 765 975
Holiday Payments Team
0844 576 5936
Special Needs Helpline
0844 576 5948
0844 576 5954
ComplaintsAll complaints must be in writing to the General Manager of the Holiday Park concerned. Complaints received by email will not be replied to.
Pontins Commitment to Sevice
We may record or observe telephone calls to allow us to continually improve our quality and sevice to our guests. Please Note: Whilst our Advisors and website will always endeavour to give accurate information and price quotations, we cannot accept responsibility for such information unless it is confirmed by us in writing.