Contact Us

Got a Question?

You can call our Friendly Holiday Advisors to speak to on: 0871 222 0201
Please note: Calls cost 10 pence per min plus network extras.

08:00 – 18:00 Monday – Friday
    - or –
09:00 – 18:00 Saturday
09:00 – 18:00 Sunday

Our Contact Centre is based in the UK and our Advisors are very knowledgeable about the Holiday Parks and will make sure that they find the right Holiday for you.
You can also email contact.us@pontins.com.

Correspondence Address

Britannia Jinky Jersey LTD T/A Pontins,
Ainsdale House,
Shore Road,
Ainsdale, Southport,
PR8 2PZ

Southport Holiday Park

Pontins Southport Holiday Park,
Shore Road,
Ainsdale-on-Sea, Southport,
PR8 2PZ
Tel No: 08724 350 201
E-Mail: customerservices741@pontins.com
Please note: Calls cost 10 pence per min plus network extras.

Where are you travelling from?

Which park are you visiting?

Would you like to add Pontins to your Sat Nav click on your make below to download the POI files.
TomTom | Navman | Igo | Garmin

Prestatyn Sands Holiday Park

Pontins Prestatyn Sands Holiday Park,
Central Beach, Barkby Avenue,
Prestatyn, Denbigshire,
North Wales,
LL19 7LA
Tel No: 08724 350 202
E-Mail: customerservices742@pontins.com
Please note: Calls cost 10 pence per min plus network extras.

Where are you travelling from?

Which park are you visiting?

Would you like to add Pontins to your Sat Nav click on your make below to download the POI files.
TomTom | Navman | Igo | Garmin

Brean Sands Holiday Park

Pontins Brean Sands Holiday Park,
Burnham on Sea,
Somerset,
TA8 2RJ
Tel No: 08724 350 203
E-Mail: customerservices743@pontins.com
Please note: Calls cost 10 pence per min plus network extras.

Where are you travelling from?

Which park are you visiting?

Would you like to add Pontins to your Sat Nav click on your make below to download the POI files.
TomTom | Navman | Igo | Garmin

Camber Sands Holiday Park

Pontins Camber Sands Holiday Park,
New Lydd Road,
Camber Sands,
Sussex,
TN31 7RL
Tel No: 08724 350 204
E-Mail: customerservices744@pontins.com
Please note: Calls cost 10 pence per min plus network extras.

Where are you travelling from?

Which park are you visiting?

Would you like to add Pontins to your Sat Nav click on your make below to download the POI files.
TomTom | Navman | Igo | Garmin

Pakefield Holiday Park

Pontins Pakefield Holiday Park,
London Road,
Kessingland,
Lowestoft, Suffolk,
NR33 7PF
Tel No: 08724 350 205
E-Mail: customerservices745@pontins.com
Please note: Calls cost 10 pence per min plus network extras.

Where are you travelling from?

Which park are you visiting?

Would you like to add Pontins to your Sat Nav click on your make below to download the POI files.
TomTom | Navman | Igo | Garmin

Sand Bay Holiday Park

Pontins Sand Bay Holiday Park,
Beach Road,
Kewstoke
Weston super Mare
BS22 9UR
Tel No: 0872 435 0206
E-Mail: customerservices751@pontins.com
Please note: Calls cost 10 pence per min plus network extras.

Where are you travelling from?

Which park are you visiting?

Help Numbers

Holiday Payments Team

0871 474 1448
Please note: Calls cost 10 pence per min plus network extras.

Special Needs Helpline

0871 222 0201

Please note: Calls cost 10 pence per min plus network extras.

Group Bookings

0871 474 0744
Please note: Calls cost 10 pence per min plus network extras.

Complaints

Please direct any complaints in writing via email. Please find below contact email addresses for each of our holiday parks:

Brean Sands: customerservices743@pontins.com

Camber Sands: customerservices744@pontins.com

Pakefield: customerservices745@pontins.com

Prestatyn Sands: customerservices742@pontins.com

Sand Bay: customerservices751@pontins.com

Southport: customerservices741@pontins.com

(Please note, E-mail responses will be received within 7 business days)

Pontins Commitment to Service

We may record or observe telephone calls to allow us to continually improve our quality and service to our guests. Please Note: Whilst our Advisors and website will always endeavor to give accurate information and price quotations, we cannot accept responsibility for such information unless it is confirmed by us in writing. E-mail responses will be received within 7 business days.