Frequently Asked Questions

Do you have a question for us? Why not see if we have the answer for you, browse through the categories below to find all the answers that you are looking for.
Browse Categories:

Currently showing 1 to 20 of 96 Frequently Asked Questions

Q. Is there a DVD player/scart lead in apartment?
A. There are no DVD players in the apartment We can also not guarantee that there will be a scart lead in the apartment.

Q. Is there an iron in my apartment?
A. No iron is provided in the apartment, however if required you can hire this appliance from Hire Time.

Q. Can I have my shopping delivered?
A. Yes Please arrange this with your Holiday Park.

Q. Is there a freezer in my apartment?
A. All apartments are fitted with fridges There are no freezers with in the apartments (This does not include Pakefield).

Q. Is the accommodation cleaned between or during our holiday?
A. Your accommodation will be cleaned before your arrival and once you have checked out.

Q. Can I smoke in the apartment/on park?
A. Smoking is permitted within your apartment There are a number of designated smoking areas on Park.

Q. What type of heating is there and do I have to pay for it?
A. There is electric heating in all of our apartments With the exception of Club all electricity is charged on a meter meter cards can be purchased from Reception, Shop and the security gate.

Q. What time can we check into our accommodation?
A. Check–in times for all Parks commences at 2:00pm in Club & 4:00pm in Classic & Popular.

Q. When do we have to leave – check out?
A. You will have to vacate your apartment at 10:00am on the day of your departure, however you are welcome to stay on park to enjoy the entertainments and facilities for the rest of the day.

Q. Will I have to clean my apartment before I leave?
A. No, we will do all the work, all we ask is that you leave the apartment in a tidy and orderly condition.

Q. Will we have to pay for electricity?
A. Electricity is free in Club Apartments but there is a small charge in Popular and Classic Apartments on our Self Catering Parks Electric is charged by the normal domestic tariff and runs from a meter in the Apartment. Meter cards are purchased at £5.

Q. Are cots provided?
A. Cots are available to hire (under 2’s) for a nominal fee of £10 (Please note: cot linen is not provided).

Q. Do you have Double Beds available at any of your Parks?
A. We have a limited number of Double Beds available at selected Parks, please call one of our Holiday Advisors for more information.

Q. Can you hire Microwaves?
A. Each centre has a Hire–Time Prices and equipment vary from centre to centre However, most have a limited availability of Microwaves.

Q. What are K2, K1 and P1, P2, C1, C2 apartments?
A. We use single letter codes on stationary such as K1 P2 C1 For example, K=Classic, therefore a K1 is a Classic 1 bedroom, P2=Popular 2 bedroom and C=Club etc..

Q. Can I pay for an early check in/or late check out?
A. See Park.

Q. Can I leave my children with the bluecoats?
A. No All children must be supervised by a parent/guardian at all times.

Q. How can I book adventure activities?
A. Adventure activities can be added on to your holiday at time of booking or alternatively be call our Contact Centre. Adventure activities can also be purchased at the Hire Time shop on park.

Q. Do you have Bingo on Park?
A. Bingo is played on all the holiday Parks, exact times are given in the Holiday Welcome Pack.

Q. When does my holiday need to be paid?
A. Your holiday needs to be paid 56 days (8 weeks) before date of arrival.

Note!
If we could not answer your question or you have one to add to this page to help others then why not fill out a question form