Frequently Asked Questions

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Currently showing 1 to 20 of 23 Frequently Asked Questions

Park Information

Q. Are pets allowed?
A. Regrettably we do not accept pets, with the exception of registered Guide Dogs/Assistance Dogs.

Q. When can I arrive on park?
A. You are welcome to arrive any time after lunch, you can use the on site facilities, or sample the entertainments and activities We do not have facilities to look after your luggage.

Q. Is there anywhere I can store my luggage?
A. There is no designated area for your luggage to be store All belongings are left at the guests own risk .

Q. Is there security 24hours?
A. Yes We have a manned security gate 24 hours a day If you have any emergencies please call the number on the back of your key .

Q. What are the restaurant/Shop/Swimming pool opening times?
A. See individual parks for details.

Q. Is there a coach service to Park?
A. Contact park for more details.

Q. Is there Wi–Fi?
A. Contact Park – available at some parks.

Q. Do we hire wheelchairs/Mobility scooters?
A. Contact Park for details.

Q. Do you have sky in the venue?
A. There is Sky TV at all parks Located in the Queen Victoria Pub .

Q. How many steps are there to the 1st floor?
A. There are approx. 13 steps to the 1st floor apartments.

Q. Are there any childcare/babysitting facilities on park?
A. Following changes in legislation we are unable to take parental responsibility for children, so therefore we are unable to provide a babysitting service.

Q. Can my friends visit me whilst I’m on park?
A. Day passes are available at a small extra charge for anyone wishing to visit you during your holiday Please ask at Reception for full details.

Q. Where can I purchase electric cards?
A. Electricity cards can be purchased at the main reception, shop and security gate on park.

Q. Is there a cash machine on park?
A. Contact Park for details.

Q. How do I track down lost property?
A. See Park.

Q. Can we park near our accommodation?
A. You may park your car in the designated parking areas as close as possible to your allocated apartment; you will be able to load/unload outside your apartment, however if you are a blue badge holder we do have disabled parking bays.

Q. Can you get day visitor passes?
A. Day passes are available at a small extra charge for anyone wishing to visit you during your holiday Please ask at Reception for full details.

Q. When are you open?
A. The price grids are the best guide to family holiday dates that we are open for, in addition we have many special events and themed breaks throughout the year, these are listed on the What–s On pages of each centres website.

Q. How do I get to…?
A. Each Holiday Park webpage has – how to find us – with maps and route planning All you need to know is your starting address or postcode, it will work out routes for you.

Q. My Nearest Pontins?
A. We have 5 seaside locations in the UK On the Park page there is a map to help you locate your nearest Pontins Holiday Park.

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