Frequently Asked Questions

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Currently showing 61 to 80 of 96 Frequently Asked Questions

Q. Are there any Childcare – Babysitter facilities?
A. Following changes in legislation we are unable to take parental responsibility for children, so therefore we are unable to provide a babysitting service.

Q. Where can you find somewhere to eat?
A. Please refer to the Venues and Facilities page of each Holiday Park’s website.

Q. Can you cater for special diets?
A. Most special diets can be catered for Please advise the park at time of booking E.g. Gluten free or Diabetic.

Q. Do all the Parks have Arcades?
A. Yes, all our Holiday Parks have arcades.

Q. Self Catering and Half Board holidays for single parents (HELP)?
A. Pontins in association with the HELP organisation have got together to provide a range of Self Catering and Half Board holidays for single parents For full details and membership booking forms call 01427 668717.

Q. Can I buy Pontins Gift vouchers?
A. Unfortunately we do not currently offer Gift Vouchers.

Q. How do I subscribe to email offers?
A. You can subscribe to emails on our main page by following the links, alternatively you can contact our contact centre where we will be able to add you to our mailing list.

Q. How do I make a complaint?
A. If you wish to contact us about any aspect of your Holiday please write to: Guest Relations, Pontins, Ainsdale House, Shore Road, Ainsdale–On–Sea, Southport, PR8 2PZ.

Q. How do I get a Brochure?
A. You can order a brochure using the link on the home page of this website.

Q. Can we book a Britannia hotel room through Pontins?
A. Unfortunately not but if you call 0871 222 0100 they will be more than happy to help you. Calls are charged at 13p per minute + your chosen phone company access charge.

Q. Do you still offer Pontins Pounds?
A. Unfortunately Pontins Pounds have been discontinued as of July 2011.

Q. Are pets allowed?
A. Regrettably we do not accept pets, with the exception of registered Guide Dogs/Assistance Dogs.

Q. When can I arrive on park?
A. You are welcome to arrive any time after lunch, you can use the on site facilities, or sample the entertainments and activities We do not have facilities to look after your luggage.

Q. Is there anywhere I can store my luggage?
A. There is no designated area for your luggage to be store All belongings are left at the guests own risk .

Q. Is there security 24hours?
A. Yes We have a manned security gate 24 hours a day If you have any emergencies please call the number on the back of your key .

Q. What are the restaurant/Shop/Swimming pool opening times?
A. See individual parks for details.

Q. Is there a coach service to Park?
A. Contact park for more details.

Q. Is there Wi–Fi?
A. Contact Park – available at some parks.

Q. Do we hire wheelchairs/Mobility scooters?
A. Contact Park for details.

Q. Do you have sky in the venue?
A. There is Sky TV at all parks Located in the Queen Victoria Pub .

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