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For assistance with making new bookings or paying for existing
bookings, please call 0333 3238 733



Please be aware that any enquiries requesting availability, assistance making new bookings or arranging payment for existing bookings will not recieve a reply. For assistance with these issues please call 0333 3238 733

Complaints

We will do all we can to ensure you enjoy your Pontins Holiday, but we know that sometimes things may go wrong. We hope that you won’t need to complain, but if you do please see the steps below:

  • If there is anything wrong with your holiday accommodation or the facilities on park whilst you are staying with us, please report the issues by telling the nearest Duty Manager who will try and put things right.
  • Please make sure you complete a guest solutions form with the team. The duty manager will strive to fix the issue there and then for you but if this is not possible the form and official complaint must be sent to our dedicated Guest Solutions team within 28 days from departure who will aim to respond within 28 working days. Please be aware if you haven’t filled in the guest solutions form at reception the team may not be able to help you.

Pontins will always keep all your personal information safe and secure so due to Data Protection, we can only correspond with the Lead Name on the Holiday reservation. The complaints procedure can be found within our Terms and Conditions.

Prefer to speak to us?

Call our friendly holiday advisers on:

0871 474 2741

Please note: Calls are charged at 13p per minute + your chosen phone company access charge.

Our very friendly team are available Monday to Friday 8am – 8pm and Saturday 9am – 5pm.



Need extra assistance?

0871 222 0201

Calls are charged at 13p per minute + your chosen phone company access charge.

Group Bookings

0871 474 0744

Calls are charged at 13p per minute + your chosen phone company access charge.

Correspondence Address

Britannia Jinky Jersey LTD T/A Pontins,
Ainsdale House,
Shore Road,
Ainsdale, Southport,
PR8 2PZ

Holiday Park Details

Southport Holiday Park

Pontins Southport Holiday Park
Shore Road
Ainsdale, Southport
PR8 2PZ
Tel No: 08724 350 201
E-mail: reception741@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.

Where are you travelling from?

Which park are you visiting?

Prestatyn Sands Holiday Park

Pontins Prestatyn Sands Holiday Park
Central Beach, Barkby Avenue
Prestatyn, Denbigshire, North Wales
LL19 7LA
Tel No: 08724 350 202
E-mail: reception742@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.

Where are you travelling from?

Which park are you visiting?

Brean Sands Holiday Park

Pontins Brean Sands Holiday Park
Burnham on Sea
Somerset
TA8 2RJ
Tel No: 08724 350 203
E-mail: reception743@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.

Where are you travelling from?

Which park are you visiting?

Camber Sands Holiday Park

Pontins Camber Sands Holiday Park
New Lydd Road, Camber Sands
Sussex
TN31 7RL
Tel No: 08724 350 204
E-mail: reception744@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.

Where are you travelling from?

Which park are you visiting?

Pakefield Holiday Park

Pontins Pakefield Holiday Park
London Road, Kessingland
Lowestoft, Suffolk
NR33 7PF
Tel No: 08724 350 205
E-mail: reception745@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.

Where are you travelling from?

Which park are you visiting?

Sand Bay Holiday Village

Sand Bay Holiday Village
Beach Road, kewstoke
Weston Super Mare
BS22 9UR
Tel No: 08724 350 206
E-mail: reception751@pontins.com
Please Note: Calls are charged at 13p per minute + your chosen phone company access charge.

Where are you travelling from?

Which park are you visiting?