Welcome to Pontins Recruitment

Events Entertainment Assistant

At Pontins, we make dreams come true for our staff as well our guests!! As a member of the Pontins team we will bring out the best in you. As a winner of a prestigious Investors in People Award. We are committed to helping all members of staff polish up skills, gain qualifications and move up the career ladder.

• 28 Days Holiday per annum
• Great Bonus scheme
• Pension scheme
• Fun & Charity days
• Accomplished team
• Britannia Hotel discounts
• Friends & Family Discounts
• Accelerated promotion prospects

An exciting opportunity has arisen to join the team at Pontins. We are looking for a highly competent professional with a passion for business growth and knowledge of the market, understanding the dynamics of the entertainment and events industry. The Events Entertainment Assistant is a key position within the team and will be based in our Southport head office and on the different parks. The successful candidate will need to be creative, professional, willing to travel and have great networking skills, multi-tasking abilities, and the drive to succeed!

General administration duties including but not limited to; filing, typing, photocopying, proof reading contracts.

Maintain and update all entertainments department working documents.

Assist the finance department; checking invoicing, artists riders and purchase orders.

Answering the telephone and dealing with any queries.

Source new themes, acts & events.

Overseeing the preparation period before an event to ensure everything runs smoothly.

Co ordinate artist liaison teams.

Liaise with high profile acts and agents.

Liaise with and build relationships with centre management, departments and entertainment agency’s.

Travel to our parks on a regular basis as necessary.

Any other duties as appropriate.

Prior experience as an Administrative Assistant or Events Assistant is preferred.

Good verbal and written communication skills are necessary.

Friendly, confident & concise telephone manner.

Confident use of Microsoft Word and Excel, good typing skills.

Confident use of email.

Excellent organisational skills with the ability to prioritise your workload and achieve deadlines.

Ability to multitask and respond quickly to changing priorities.

Must work well independently and with different types of people in a team environment.

Ability to communicate with people of all levels, cultures and nationalities.

Owns own vehicle, insured for business purposes. A mileage allowance will be paid in addition to salary.

Own a vehicle insured for business purposes.

Full UK Driving Licence.

Work days, nights, and weekends as required.

Work in a noisy, fast paced environment.

Travel to our different parks located across the country.

Move about facility and stand for long periods of time.

Must have regular and predictable attendance.

Please send a CV and covering e-mail to Mark.Taaffe@pontins.com (for the above position only)

Event Sales Assistant

At Pontins, we make dreams come true for our staff as well our guests!! As a member of the Pontins team we will bring out the best in you. As a winner of a prestigious Investors in People Award. We are committed to helping all members of staff polish up skills, gain qualifications and move up the career ladder.

• 28 Days Holiday per annum
• Great Bonus scheme
• Pension scheme
• Fun & Charity days
• Accomplished team
• Britannia Hotel discounts
• Friends & Family Discounts
• Accelerated promotion prospects

We are looking for a ‘Can do attitude’ to wow our customers to achieve great sales and targets whilst working in a busy, fast paced and fun environment.

Working as part of the Pontins Events Sales Team, with the objective of maximizing Event Sales Revenue across the group.

You will gain a full knowledge of the Pontins Parks, venue space, facilities and accommodation. Using this to confidently relay this knowledge to potential clients when enquiring about the Pontins Product & Pro-actively generate leads for new business via previous and new clients.

You will be required to respond to customer’s enquiries giving accurate pricing information in order to maximize sales within the sales centre.

You will need to deliver exceptional customer service whilst achieving targets and maintaining company policies. You will need to have a professional attitude when dealing with customers. Be clear and friendly on the telephone.

Work as part of a team with the ability to work unsupervised and under pressure whilst achieving targets & Develop customer loyalty. You will need to be flexible in your working hours and maintain the company standards set.

Form and maintain strong relationships with these new contacts in order to encourage repeat business.

Be able to build relationships and communicate with key employees at the 6 parks who will act as Pontins representatives for show arounds and operational meetings.

Be able to understand and compose templated contracts for different event types.

Negotiate the terms of an agreement / negotiating on price, costs and specifications with clients.

Exceed sales goals/targets.

Follow all standard procedures and policies ensuring deposits and contracts are signed, received and recorded timely and accurately.

Previous experience in the hotel/leisure industry, preferably event sales orientated.

Strong verbal and communication skills, good telephone manner.

High level of attention to detail – especially when working with contracts as it is vital these are accurately completed.

Professional personal presentation.

Good knowledge of Microsoft Office (Excel, Word, Outlook).

Be able to work well independently as well as in a small team.

Be able to manage, organise and prioritise your own work load in a pro-active manner.

This role will involve Cold calling potential customers to prospect for new business.

Please send a CV and covering e-mail to mark.taaffe@pontins.com (for the above position only)