Frequently Asked Questions

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Currently showing 21 to 25 of 25 Frequently Asked Questions

Making a Booking

Q. When making a booking what passenger details do you require?
A. We require the full name and ages of all the people going on the holiday and also the car registration of any vehicle being brought onto park with you.

Q. Can anyone call and discuss my booking?
A. Due to data protection laws we are only able to discuss the holiday booking with the lead name given at the time of booking unless prior authorisation is given.

Q. Can my carer come on holiday for free with me?
A. We currently offer no concessions for carers.

Q. If we pay by Paypoint what details do you require?
A. There are 2 ways to pay by Paypoint, the first is to buy a Pontins E–money voucher, call us and make a booking we will then give you a reference number which once you have purchased the voucher you can quote back to us. Once you have bought the vouc.

Q. Can I pay by cheque?
A. Yes you can but we would request you send the cheque a minimum of 14 days before your balance is due but we would prefer your deposit payment by card or e–money voucher first.

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